When a homeowner in Endeavour Hills, VIC 3802, found a wet patch on their master bedroom carpet, the source was a mystery. The water was tracked back to the ensuite, but all visible plumbing was dry. This kind of hidden leak requires expert diagnostic work. Our expert plumber, after a thorough investigation, uncovered a complex issue stemming from a failed toilet seal and a hidden flaw in the original tiling.

The Investigation: Tracing a Hidden Leak

Our plumber began with a process of elimination. He first checked the most common culprits:

  • The double vanity waste pipes and water connections were dry.
  • The shower mixer was dry, even after removing the cover plate and silicone.
  • The back-to-wall toilet appeared dry, and its external water connection was sound.

With no obvious source, our plumber realized the only remaining possibility was the one fully concealed connection: the toilet’s link to the drain pipe.

The Discovery: A Worn Seal and a Tiling Flaw

Once the back-to-wall toilet was disconnected, the cause was obvious: the pan connector rubber was worn out and leaking water with every flush.

But the leak was compounded by a shocking discovery: the original tiling contractor had failed to properly seal the 100mm UPVC pipe floor penetration about 10 years ago. This unsealed space was acting as a reservoir, allowing the leaking water to pool under the tiles until it finally found a weak spot in the waterproofing membrane and soaked the master bedroom carpet.

The Expert Fix: A Multi-Step, Permanent Solution

The solution required more than just a new rubber seal. It demanded a permanent fix for the structural flaw.

  • Sealing the Flaw: Our plumber completely dried the surface around the waste pipe and applied a durable silicone sealant between the pipe and the tiles. This ensured the area was watertight and water could never penetrate the floor penetration again.
  • Quality Replacement: He then installed a new Flexi Fin Universal Bend PVC Approved pan connector bend, sourced from Reece Plumbing Doveton, to suit the existing toilet.
  • Final Test: After reassembling and rigorously testing the toilet for leaks, our plumber re-siliconed the toilet base.

The entire process, which took approximately 2.5 hours, left the homeowner amazed that such a small, hidden leak source could cause such a major problem.

Your Choice Plumbers – Home Plumbing Experts – Solves the Impossible

This case study in Endeavour Hills, VIC 3802, highlights the value of expert diagnostics. When simple fixes fail, you need a plumber who knows where and how to look for the hidden issues that most others would miss. We proudly service Endeavour Hills and surrounding areas, including Dandenong, Rowville, and Narre Warren.

For specialized leak detection and repair in Endeavour Hills, contact Your Choice Plumbers Endeavour Hills – Home Plumbing Experts – today for a fast and reliable service you can trust. Call us now on 1300 852 779.